Slip Hazards? Think Tough.

Think Grip. Think Dino Grip

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1300 400 504

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FAQs

What are your office opening hours?

 

What are the delivery charges?

 

When will my items be delivered?

 

How will my items be delivered?

 

My item/s have arrived but there is a problem. Who deals with this?

 

I have over ordered/ I don’t need this item anymore - Can I send the item/s back?

 

I have found a similar product at a lower price on another website.

 

I require a large order – is there a bulk or trade discount?

 

Are Dino Grip products waterproof?

 

How is the slip resistance of Dino Grip products tested?

 

What is a Pendulum Test?

 

What is the life expectancy of Dino Grip products?

 

How do I install Dino Grip Products?

 

I need a Custom Size – How Much Does this Cost?

 

What are Dino Grip products made from?

 

Do I need to use adhesive?

 

Which type of screws should I use?

 

How many screws do I need for Dino Grip Anti Slip Decking Strips?

 

I want to give you feedback on your website, products and service in general, how do I do this?

 

Rewards & Special Offers!

 

Send us your Photos

 

Can’t find what you need in this FAQ?

 

 

 

 

 

What are your office opening hours?

Our normal office hours are 9am - 5pm Monday to Friday.We are closed on Public Holidays and over the Christmas period, returning on the first working weekday of January New Year.You are still able to place orders over this period, but please note that deliveries will take longer than the estimated 3-5 days due to closure.

 

 

What are the delivery charges?

Dino Grip deliver with TNT and prices are charged at cost. The website will automatically charge the correct price based on weight as size of the order.

 

 

When will my items be delivered?

Dino Grip aim to dispatch and deliver products in 3-5 days. Specific delivery times are stated on each product page. Dino Grip will always endeavor to deliver your items as quickly as possible. However, if you do require an express service – this service is available at an additional charge, please contact us directly if this is the case.

 

 

How will my items be delivered?

our products will be securely packaged and delivered by a reputable courier service. If you receive your delivery and it is damaged, we ask that you refuse the package. Dino Grip cannot accept returns on products that have been damaged during delivery once they are signed for. Please refer to our Terms & Conditions for further information.

 

 

My items have arrived but there is a problem.

If there is a problem with the condition of the item on delivery, we ask you to refuse the goods then and there. If you open the package and find that there is a discrepancy or any of the items are damaged after signing for it, we must have notification, in writing within 48 hours of the item being signed for. Contact us at info@dinogrip.com.au or telephone us on 1300 400 504 and we will be happy to assist you. If on inspection the fault is ours, any costs incurred in sending the goods back will be reimbursed and the items will be replaced. Only if the items cannot be replaced will a refund be issued. Please refer to our Terms & Conditions for further information.

 

 

I have over ordered/ I don't need this item anymore - Can I send the item/s back?

It is our general policy not to accept return of goods. In exceptional circumstances standard products may be returned to us within 14 days of date of delivery provided that the customer has written agreement from Dino Grip for such a return.
Any goods that are returned may be subject to a 20% restocking charge.
Please refer to our returns policy outlined in our Terms & Conditions.

 

I have found a similar product at a lower price on another website

Dino Grip aim to be the most competitively priced, quality suppliers of anti-slip surfacing. If you have found an equivalent product cheaper elsewhere, please let us know. In order for us to offer a better price, we will need to see the supplier’s quotation and check that the product is of the same quality as Dino Grip. If you have all this information, please contact us. info@dinogrip.com.au

 

I require a large order - is there a bulk or trade discount?

Dino Grip offers bulk discounts for large quantities ordered. Discounts can be found on each product page is available.

 

 

Are Dino Grip products waterproof?

Dino Grip products are designed and manufactured to withstand even the most extreme weather conditions. All Dino Grip products are waterproof, incredibly tough and hard wearing.

 

 

How is the slip resistance of Dino Grip products tested?

All Dino Grip Anti Slip products are tested under extreme conditions using the Pendulum Test.
The Portable Skid Resistance Tester, also known as the Pendulum Tester, was originally designed in the 1940’s by Percy Sigler to measure the slip resistance of floors in government buildings.

 

 

What is the pendulum test?

It has been confirmed the Pendulum Slip Tester to be the most reliable and accurate Slip Resistance Test.

 

  High Slip Potential  

  0 – 24  

  Moderate Slip Potential  

  25 – 35 

  Low Slip Potential  

  36+

 

The pendulum test results for each product can be found in the technical data sheet or under the specification tab within each individual product page on the Dino Grip website.

 

 

What is the life expectancy of Dino Grip products?

In domestic installations our products are designed to last without any failure of the anti-slip for a long period of time and will often outlast the underlying substrate.
IIn any commercial installation or any areas with a high foot traffic we would recommend that our systems are installed for a minimum of 3 years and would only need to be replaced if the anti-slip topping has become worn.
Our expert installation team recommends using stainless steel or aluminium fittings, this will extend the life of the product. To increase the life expectancy of our products – it is still important that the surface is regularly cleaned to stop the build-up of dirt, grit and grime.

 

 

 

 

How do I install Dino Grip products?

Our products are designed for DIY installations. We have a range of videos and installation guides that can be found on each product page. Dino Grip also offers an installation service. If you would like a quote on installation, please contact our professional team.

 

 

I need a custom size how much does this cost?

We will cut the product – exactly the size you need it, free of charge! However, if a 3000mm x 50mm decking strip were to be cut down you would be charged the same amount as if it were a whole strip. Please call or email for custom sizes, with the specifications to hand. Please note Flat sheet will not be cut to size, it is sold as a full sheet 1200x2400mm.

 

 

What are Dino Grip products made from?

Most Dino Grip products are made from GRP (Glass Reinforced Plastic.) Each product is manufactured from the toughest materials. For more information please refer to the individual product pages and data sheets.

 

 

Do I need adhesive?

Mechanical fitting should be sufficient to secure most of Dino Grip products. However, we recommend that an application of a high strength gap-filling adhesive be used. This is to provide extra strength and safe guard against failure of the mechanical fittings. Please refer to individual product installation guides for more information.

 


What type of screws should I use? 

Dino Grip recommends using Stainless Steel Screws for wood and cement surfaces and aluminium rivets for metal surfaces.

 

How many screws do I need for Dino Grip Decking Strips?

 

  Size of Decking Strip

  Number of Screws Required Per Strip

  1000mm x 50mm

  7 Stainless Steel Screws

  1000mm x 90mm

  14 Stainless Steel Screws

  2000mm x 50mm

  14 Stainless Steel Screws

  2000mm x 90mm

  28 Stainless Steel Screws

  3000mm x 50mm

  21 Stainless Steel Screws

  3000mm x 90mm

  42 Stainless Steel Screws

 

 

Feedback  

Dino Grip is part of a family run business, and we always want to know what you think of our products and services. Please feel free to contact us info@dinogrip.com.au

 

 

Rewards & Special Offers!

From time to time we offer specials and discounts on certain items to our customers, to be eligible for this please sign up to our Mailing List (subscribe at the footer of the page), or for even more exclusive offers, create an account when you purchase. You’ll receive updates on new products, discounts, ‘how to’ guides and information on Dino Grip as a company. We will never spam you and we never give your information to any other establishments.
We often hold various competitions on Facebook & Twitter – so follow for the chance to win.

 

 

Send us your Photos

Here at Dino Grip we are always thrilled to see your completed projects. Like or Follow us on Twitter or Facebook then upload your photos of Dino Grip Anti Slip products for the chance to win prizes! The best photographs will be selected on a regular basis with the winners being sent out lovely goodies, such as Deluxe Chocolates, Money off Coupons, Tickets to Attractions & Events and Gift Vouchers. Found another use for Dino Grip products? Made something special? Submit your photos!

 

 

Can't find what you need on this FAQ?

Call us on 1300 400 504 and our expert customer service team will be happy to help. Alternatively feel free to email us info@dinogrip.com.au